Guardforce Global Control Centre provides professional outsourced call handling, customer support, alarm response and control room services from our operations in Pakistan.
Flexible services designed to extend your team, improve responsiveness and ensure important calls and alerts are handled professionally.
Professional answering services for incoming customer, operational and emergency calls.
Structured handling of alarm, incident and urgent calls with agreed escalation procedures.
Friendly first-line support that represents your business professionally at every contact.
Keep your customers supported outside normal office hours without staffing a full overnight team.
Pass information to the right person, contractor or response team using your agreed procedures.
Flexible support for appointment booking, message taking, data entry and routine administration.
We provide businesses with a dependable outsourced operation for calls, customer communications and control room workflows. Our Pakistan-based team is structured to support clients who need consistent coverage without the cost and complexity of maintaining a large in-house operation.
From a simple overflow answering service to a dedicated 24/7 control room function, we can build an operating model around your requirements.
Control room, alarm and client call handling support.
Helpdesk and out-of-hours operational support.
Resident, tenant and emergency communication support.
Call answering, booking and job dispatch support.
Structured call handling and escalation workflows.
Flexible outsourced support tailored to your operation.
We understand your calls, hours, procedures and escalation requirements.
We agree scripts, workflows, reporting and response protocols.
Your calls and tasks are routed to our trained operational team.
We monitor performance and refine the service as your needs evolve.
Tell us what you need your outsourced call centre or control room to handle and we’ll discuss a solution around your operation.
Our Karachi Office:
Suite 6, 3rd Floor, 41C, Lane 2, Bukhari Commercial, Phase 6, DHA, Karachi